We are looking for a mid-level IT Specialist to join our team in Berlin, Germany. The ideal candidate will have 3-5 years of experience in IT Support, with a strong focus on customer service.

The Europe IT Specialist (Berlin) will be responsible for providing support to our users, both in person and remotely. This includes responding to daily tech requests from staff, troubleshooting hardware and software issues, installing and configuring new equipment, onboarding and offboarding staff, managing the Berlin office’s daily IT Operations, and participating in other Tech and Operations projects as needed.

The Europe IT Specialist will also be responsible for maintaining the existing IT infrastructure in the Berlin office, including the network and firewall. They will also work closely with the Europe Technology Systems Manager and other Tech and Operations staff.

The Europe IT Specialist reports to the US Technology Systems Manager and has dotted reporting line to IRAP Europe Co-Director - Operations.

Responsibilities

Troubleshoot and resolve technical support requests via an internal ticketing system, and occasionally chat and video calls, in a timely manner for global IRAP staff (within their timezone)
Own the procurement, management, maintenance, and inventory of computers, phones, and workstation peripherals in Europe
Co-administer, manage, and support macOS, iOS, Windows, various SaaS applications, Google Workspace, Jamf, Intune, and Okta
Own the Tech onboarding and offboarding processes in Europe, including end-to-end setup of new hires and running new hire onboarding calls
Create and update internal documentation on a regular basis
Train staff occasionally on using IT resources and SaaS applications
Collaborate on projects with other members of the Tech team or Operations
Own the maintenance of and updates for the Berlin office network and firewall and/or manage contractor relationships for such responsibilities
Maintain and update the Berlin office conferencing system
Collaborate with other Tech staff on the implementation of SSO & related best practices

Qualifications

Required
Minimum of 3-5 years of experience in a role providing technical support within a business, governmental, nonprofit, or similar environment
Strong knowledge of computer functionality, and understanding of Google Workspace, and Windows and Mac operating systems
Strong communication and customer service skills
Proven ability to work both autonomously and collaboratively within a team environment
Demonstrated capacity to manage multiple tasks and responsibilities concurrently.
Demonstrate enthusiasm for learning new technologies and applications, coupled with the ability to rapidly assimilate new information and topics
Meet the needs of others who request assistance from IT always with empathy and consideration towards continuous improvements that can be made.
Excellent problem-solving skills
Read relevant documentation and/or be willing to be trained to learn how to handle new responsibilities.
Strong skills in business German (min. B2) and English (min. C1), with strong written and verbal communication skills in both
Eligible to work in Germany. Transfer of residence permit supported.
Preferred
Relevant academic degree is a plus but not required
Networking knowledge (TCP/IP, DHCP, DNS, Wireless)
Experience with security technologies
Stay up to date on the latest IT trends and technologies

Location: The candidate will work in IRAP’s office in Berlin. This position is expected to be onsite in the Berlin office 3 days per week. Depending on project needs or special circumstances, there may be weeks requiring onsite work for more than 3 days per week.

This position may require travel to IRAP office locations, including but not limited to: Beirut, Amman, and the U.S. at a frequency of 1-3 weeks per year.

The onsite requirement will be reviewed after 6 months. The Berlin office address is:

Revaler Str. 100, 10245 Berlin

This is a full-time position requiring a commitment of 40 hours per week.

Compensation

This role is paid on a step scale based on years of work experience and education. The salary will be between €61,504 - €73,439. This role offers an unlimited contract, subject to a 6-month probationary period.

Benefits

IRAP’s benefits vary across office locations, and IRAP seeks to offer equitable and generous benefits to all employees. The benefits include:

Supplementary company health insurance for staff as well as their partners and dependents

Berlin transport pass (A, B, C)

Public daycare reimbursement

A wellness reimbursement twice per year

Generous professional development opportunities

25 vacation days

Office closure December 25-January 1

Approximately 20 additional paid office closures throughout the year (incl. public holidays)

Application Instructions

Please submit a cover letter, resume, and three work references (Arbeitszeugnisse, if applicable). Please submit all documents in English. Review of applications will start July 24th and continue on a rolling basis until a hire is made.

Candidates will be contacted for first round interviews on or after August 8th and those advancing to second round interviews will be asked to complete a timed exercise.

This job is no longer accepting applications

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